1. Who We Are

Delta Dental Clinic is a dental practice located at 2nd Floor, Diamond Corner Building, H. No. 3/73, Khajaguda – Nanakramguda Road, Khajaguda, Hyderabad – 500104, Telangana, India.

For any privacy-related queries, you may contact us at drsahitya@deltadental.in or call us at +91 99662 46236.

2. Information We Collect

We collect personal information in the following ways:

• Appointment bookings — when you book via our online calendar, we receive your name, phone number, and email address.
• Direct contact — when you call, WhatsApp, or email us, we receive the contact details you share and any information you include in your message.
• Clinical records — during and after your visit, we collect health information relevant to your dental treatment, including your dental and medical history, treatment records, X-rays, and clinical notes.
• Website usage — our website may collect anonymised data about how visitors use the site (pages visited, time spent) through standard analytics tools.

3. Why We Collect Your Information

We use the information we collect for the following purposes:

• To confirm and manage your appointment
• To provide dental treatment and maintain your clinical records
• To send appointment reminders or follow-up messages (via phone, WhatsApp, or email)
• To respond to queries or requests you send us
• To comply with our legal and professional obligations as a registered dental clinic
• To improve our services through anonymised usage data

We do not use your information for unsolicited marketing. If we ever send you health information or clinic updates, you will always have the option to opt out.

4. Health Information

Your dental and medical records are treated with the highest level of confidentiality. We collect health information only to the extent necessary to provide you with safe and appropriate dental treatment.

Your clinical records are not shared with any third party without your explicit consent, except where required by law (for example, in response to a court order or a regulatory authority such as the Dental Council of India).

5. How We Store and Protect Your Data

Your personal and clinical information is stored securely. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Clinical records are retained for the period required under applicable Indian healthcare regulations. Contact information collected for appointment purposes is not retained beyond the period needed to manage your care.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Visiting specialists — if your treatment involves a specialist who consults at our clinic (such as an orthodontist or oral surgeon), relevant clinical information may be shared with them for the purpose of your care.
• Referrals — if we refer you to another healthcare provider, we will share the clinical information necessary for your continued treatment, with your knowledge.
• Legal obligation — if required to do so by law or a competent regulatory or judicial authority.
• Service providers — we use third-party tools such as Google Calendar for appointment booking. These providers have their own privacy policies, and we encourage you to review them.

7. Your Rights Under the DPDP Act, 2023

Under India’s Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

• Right to access — you may request a summary of the personal data we hold about you.
• Right to correction — you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations to retain clinical records.
• Right to grievance redressal — you may raise a complaint with us, and we will respond within a reasonable time.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to understand how visitors use the site. This data is anonymised and is used only to improve the website experience. You can disable cookies in your browser settings at any time.

We do not use cookies to identify you personally or to track you across other websites.

9. Third-Party Links

Our website contains links to third-party services such as Google Maps and Google Calendar. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party services you use.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically.